How to get better and faster results from your insurance company.
By: Gregg Paley, Esq.
If you thought hurricane Irma was bad, wait for the fun you’ll have trying to get reimbursement from your insurance company for storm related damages. With the entire state of Florida impacted by Irma which followed on the heels of the catastrophic flooding from hurricane Harvey in Texas, insurance companies will be overwhelmed by the size and number of claims for assistance. As a result, reimbursement for your damages may take months if not years to resolve unless you follow the basic steps outlined below.
I’ve had many years of legal experience on both sides of the fence defending insurance companies and handling a variety of different lawsuits against them. In nearly all of these cases, the most successful claims have been well-organized, thoroughly documented and presented with a firm approach so your claim is taken seriously. Despite the constant barrage of positive advertising, most insurance companies are not your friends and their “good hands” are reaching for your wallet to help shareholders so don’t be fooled.
GETTING ORGANIZED
The first step is figuring out which insurance company covers the damage to your home or business and the amount of your deductible for that policy. Although some companies cover all hurricane related damage, many others separate wind and water damage with your primary homeowner’s insurance handling wind and a secondary policy covering water and flood. In fact, you may need to submit two separate claims for wind and water damage depending on the scope of each policy and the nature of the damage itself.
Once you’ve decided which policy covers the damage, the next step is getting a claims form from the company or companies which should be available online at their main website. With your claim form in hand and a hardy spirit, you’re ready for the main part of your project which is gathering documentation to support your case.
DOCUMENTATION TO SUPPORT YOUR CLAIM
Submitting a strongly documented claims package is the single most important thing you can do to help achieve a positive outcome. You’ll make it easier for the claims adjuster to review your materials and send a message that you’re serious about getting full reimbursement for your damages. If you’ve had different parts of your home or business impacted, prepare an individual package with pictures and supporting documents for each repair item.
It’s often said that a picture is worth a thousand words and this situation is a perfect example. Take multiple pictures from different angles and select the ones that best convey the full scope of the damage and be sure to use a format that lets you print the photos and save them to your computer for future use if necessary. Pictures of the impacted areas before the storm will also be very helpful but aren’t required if you don’t have them.
The second part of your package involves getting 2 or 3 repair estimates from reputable contractors in your area. This is a critical step that’s often overlooked that adds credibility to your claim and prevents the insurance company from exercising too much control over important repair decisions affecting your property. Because your repair costs must exceed the deductible amount under the policy, the insurer hopes to find that your damages do not meet the deductible threshold. Without your own estimates, there’s nothing to fight back with so do your homework early to avoid problems later.
What this means is that it’s your job to find out what it will actually cost to repair the damage to your property and to find a company that will do the job right. Keep in mind that local contractor fees may be 25% or more higher than pre-storm rates and try to find companies that friends and relatives have used in the past or have good reviews on local referral sites like Yelp or Google Business. Once you’ve selected a company to do the work, take a look at our prior post on Negotiating Effective Construction Contracts. https://wordpress.com/post/greggpaley.wordpress.com/469
The last step in completing your claims package is preparing a well-written cover letter summarizing each repair item and referencing the pictures and estimates for each subject. Conclude the letter by requesting immediate confirmation of their
receipt of the package together with the claim number, name of the individual adjuster assigned to your file and specific list of any additional items they may need before reviewing your claim.
BE FIRM AND PERSISTENT
One week after submitting your package and finding out who your claims adjuster is – or at least the claim number – call to find out the status of your submission. Until you get a satisfactory response, you’ll need to call and email every day without being rude but definitely being firm and persistent. Remember, the “squeaky wheel gets the grease” and this is no exception with the volume of claims the insurance companies are currently dealing with. After a few days of calls and emails you’ll likely get the adjuster’s attention and move your file to the top of the pile.
When you do get a response about the amount they’re willing to pay for your repairs, don’t settle for less than you’re entitled to. If you’re not satisfied, refer back to your repair estimates and ask for copies of the documents they’re relying on to come up with something less than your estimates. If that doesn’t work it may be time to bring in the hired guns or at least call our offices and ask for GREGG PALEY at COLSON & PALEY, LLC. Do not rely on public adjusters – Many have inappropriate relationships with contractors which may result in higher prices and fees and less willingness by the insurance company to cover your costs. GOOD LUCK!